Meet Our Team
Susan J. Hyatt, BSc (PT), MBA
Chair and CEO, Co-founder of Silver Sherpa
Susan is passionate about changing the way we look at ageing and is determined to empower her clients with innovative ways to embrace the longevity revolution. As an entrepreneur in her third retirement, Susan draws on more than 40 years of experience as a corporate strategist, management consultant, business executive, teacher, expert in transforming health care systems, dealmaker, and clinical physical therapist. Known for her pragmatic common–sense approach, she is widely quoted on smart ageing, eldercare, and estate planning issues.
You can read her articles in various national publications or professional trade
magazines such as The Globe and Mail’s Report on Business, The Lawyer’s Daily, the
Financial Independence Hub or Canadian HR Reporter. She regularly appears on
television and radio.
Susan has served on numerous public and corporate Boards of Directors and
Commissions in Canada, Australia, Ireland, and the United States including St
Michael’s Hospital Board of Directors in Toronto. She is a member of the Canadian
College of Health Service Executives and the International Federation on Ageing.
She serves as Past President of the Estate Planning Council of Halton and is a
member of the Oakville Chamber of Commerce and the Verity Club in Toronto.
Susan holds a post–graduate certification in Negotiations from Harvard Law School/
MIT and a Master’s in Business Administration with a specialty in International
Business from Griffith University, Australia. She also holds a Bachelor of Science
degree in Physical Therapy specializing in critical care/trauma from the University of
Toronto where she taught in the Faculty of Medicine.
Rhonda Sloane
Director, Client Delivery Operations
Rhonda has had a long and successful career navigating complex health and community care systems. She has led teams in complex case management specializing in psychogeriatric behavioral issues, and created and led training programs for over 100 nurses in managing behavioral disturbances for geriatric patients affected by dementia. Rhonda also spent more than 20 years in senior management roles at a large and well-known charity.
At Silver Sherpa, Rhonda is the team leader for complex psychogeriatric/behavioral issues, complex care clients, and legal cases. In addition, she develops and delivers professional development workshops to internal staff on critical topics, including dementia care.
And Rhonda knows first-hand what it’s like to support family members through challenging health issues like chronic cognitive impairment.
Rhonda is a member of the Ontario College of Social Workers and Social Service Workers. With her personal experience, Rhonda consistently builds strong, trusting relationships with her Silver Sherpa clients. She brings a sense of calm in the face of challenges which helps her to solve client problems and achieve their goals. She is passionate about her work assisting clients at work and caring for her family at home
Sharon Robson, RN
Manager, Client Delivery
Sharon brings more than thirty years of community health care and senior nursing management experience to the team. She has led and implemented programs focused on service excellence, as well as building trusted relationships with internal and external partners. She has worked closely with Local Health Integration Networks and other community stakeholders in Ontario and is known for her skills in managing change in complex environments.
At Silver Sherpa Inc., Sharon leads the team of Client Directors to deliver exemplary service to our clients. She is responsible for the end-to-end delivery of the client experience and for monitoring quality performance metrics.
As a Registered Nurse, Sharon is a member of the College of Nurses of Ontario and the Registered Nurses Association of Ontario. She is a Board Member of Shelter Them – a mission to empower vulnerable and underprivileged children in Rwanda and is a past Board Member of Kennedy Road Tabernacle.
Tim Goodall
Director, Client Solutions & SAA Division, Silver Sherpa
The Client Services Team
Rhonda Sloane
Director, Client Delivery Operations
Sharon Robson
Client Director
Aileen MacDonald
Client Director
Sheri Panesar
Client Director
Caren Crivari
Client Director
Candace Liburd
Client Director
Debbie Wilson
Client Associate
Tim Goodall
Client Director
Mina Ashraf
Client Director